Classification of services competence

Does the customer expect the service of

• PROFESSIONAL JUDGEMENT / TALENT / SERVICE  : Possessing (A) high degree of specialized knowledge (B) going through decades of experience (C) high reputation for being a genius and having great intuition (D) well connected in high power network. Using this to address problems / issues using DDDD process which are (A) Unique (B) Complicated (C) Expensive.  
• MID END TECHNICAL / CUSTOMER SERVICE : Providing technical and behavioral solutions to issues of medium importance, risk and expenditure and which requires a medium amount of specialized knowledge (diploma / degree) and experience of 3-5 years and a reasonable network. These solutions pertain to equipment repair, process like hair dressing, floor laying, plumbing, advice / counsel / teach how to do something.  Value created through using some judgement in following profession's rules and protocols
• SKILLED WORK OF OPERATING MACHINERY AND TOOLS : Providing mechanical work based on physical qualities like strength, eyesight, walking, running , swimming kinetic skills etc.  value created through using the tools and methods to deliver what the customer asks. 
• MANUAL WORK : Providing mechanical work based on physical qualities like strength, eyesight, walking, running , swimming kinetic skills etc. Value created through using one's own body to deliver what the customer wants.

Levels 

	Standard of work	Autonomy	Coping with Complexity	Expertise
Novice	Unlikely to be satisfactory unless closely supervised	Needs close supervision or instruction	Little or no conception of dealing with complexity	1  week  experience Understands the basics of what it is but nothing in depth
Beginner	Straightforward tasks likely to be completed to an acceptable standard	Able to achieve some steps using own judgement but supervision needed for overall task.	Appreciates complex situations but only able to achieve partial resolution	3 months Has successfully completed a small project
Competent	Fit for purpose, though may lack refinement	Able to achieve most tasks using own judgement	Copes with complex situations historically, decision-making more confident	1 year Comfortable using expertise in moderately complex projects
Proficient	Fully acceptable standard achieved routinely	Able to take full responsibility for own work (and that of others where applicable)	Deals with complex situations holistically, decision-making more confident	5 years Comfortable using expertise as key element in a complex project
Expert	Excellence achieved with relative ease	Able to take responsibility for going beyond existing standards and creating own interpretations	Holistic grasp of complex situations, moves between intuitive and analytical approaches with ease	10 years Approached by people in the division to address questions